SIGVA

REFUNDS

Refunds and cancellation

This page summarises, in plain words, Article 8 (paid plans, renewal and refunds) and Article 15 (shutdown) of the Terms of Service. Where they differ, the Terms of Service apply.

Cancelling Lite (turning off renewal)

  1. In the game, open “Plan & renewal”, then “Manage payment”. The link to the management page in your purchase email works too.
  2. Turn off renewal on Stripe’s management page.
  3. You can turn it off at any time. If you turn it off before the next renewal time, there is no next charge.
  4. After cancelling you keep Lite until the end of the period you paid for. There is no pro-rata refund for the rest of that period.

If you cannot turn it off, email support@sigva.games with the email address you used for the purchase or the order number, and the operator will stop it for you. Uninstalling the game, signing out or deleting your Discord account does not cancel the plan.

Founder and the 14-day top-up do not renew, so there is nothing to cancel.

When we refund

The full amount, or the part concerned, is refunded for:

  • a duplicate charge for the same thing
  • a charge made after you cancelled
  • a payment whose plan was not added and cannot be fixed
  • a paid feature that cannot be used for reasons on the operator’s side and is not fixed (for the time it could not be used)
  • a cancellation or refund the law allows (including a minor’s cancellation)
  • the end of the service (the time left after the end date, pro rata; the end is announced at least 35 days ahead and sales stop that day; paid Credits are not refunded but can be used until the end date)

Change of mind

An order made within 14 days of your first purchase whose paid features (such as the extra daily uses) have not been used yet is refunded in full. A change-of-mind refund for part of a period that has started to be used is not given; cancelling stops the next renewal.

How to ask for a refund

Email support@sigva.games, or open a ticket in the official Discord support channel, with:

  • the email address you used for the purchase, or the order number (it is in the purchase email)
  • your SIGVA name
  • why you are asking for a refund

Never send card numbers or passwords. Refunds go back through Stripe to the payment method you used; how long it takes to appear on your statement depends on your card issuer or bank. Please contact us before asking your card issuer to reverse a payment (a chargeback). If one is filed, only that purchase is held; your other purchases are kept. Before any action on the whole account, we check, tell you and accept objections.

The time and items of a refunded order are removed (including the Founder items of a fully refunded Founder purchase). Things you earned for free and items from other orders are kept.